Orders & Delivery
How long will my order take to arrive?
Orders are usually processed within 1–3 working days. Delivery times will vary depending on the shipping method selected at checkout.
How much is delivery?
We charge a flat delivery fee of £3.99 on all orders under £50.
Orders with a total value of £50 or more qualify for FREE UK delivery.
Any available delivery options and charges will always be clearly displayed at checkout before you complete your purchase.
Can I track my order?
Where a tracked delivery service is selected, tracking details will be provided once your order has been dispatched.
My order hasn’t arrived. What should I do?
Please contact us at info@squishsquadfidgets.co.uk and we’ll be happy to help investigate with the delivery provider.
Returns & Refunds
Can I return an item if I change my mind?
Yes. We accept returns of unwanted items within 14 days of receipt, provided they are returned in a resaleable condition and, where possible, with their original packaging. Please see our Refund & Returns Policy for full details.
What if my item arrives damaged or faulty?
Please contact us as soon as possible with details and photographs where available. We’ll assess the issue and arrange a refund, replacement, or exchange where appropriate.
Do I have to pay return postage?
For unwanted items, customers are responsible for return postage costs. If an item is faulty, damaged, or incorrect, we will cover the cost of resolving the issue.
Squishies & Sensory Toys
Why does my squishy feel different from another one?
Many squishies contain different fillings, materials, or manufacturing variations. Some may feel softer, firmer, slower-rising, or more textured than others.
Why has my squishy become softer or firmer?
Temperature can affect many sensory products. Warmer conditions may make a squishy feel softer, while cooler temperatures can make it feel firmer.
The print on my squishy is fading. Is this normal?
Yes. Printed designs can gradually fade, crack, or wear away through regular handling and play. This is considered normal wear and tear.
How can I make my squishy last longer?
To help prolong the life of your squishy:
- Avoid overstretching or twisting it
- Keep it away from sharp objects
- Avoid excessive squeezing in one area
- Store it in a cool, dry place
- Follow any care instructions provided
My squishy has split or popped. Can I get a replacement?
Unfortunately, damage caused through use, overstretching, rough handling, punctures, or accidental damage is not covered. However, if you believe there is a manufacturing fault, please contact us and we’ll be happy to review the issue.
Are all squishies exactly the same size and colour?
No. Slight variations in colour, size, shape, filling, and texture are normal due to manufacturing processes and individual product characteristics.
Product Information
Are your products suitable for children under 3?
Some products contain small parts and are not suitable for children under 3 years of age. Please check individual product listings and packaging for age recommendations.
Do sensory toys help with anxiety or stress?
Many people find sensory and fidget toys relaxing and enjoyable to use. However, our products are not medical devices and should not be considered a treatment for any medical condition.
Are your products safe?
All products should be used as intended and under appropriate supervision where required. Please see our Product Safety & Usage Information page for further guidance.
Mystery Items & Collectibles
Can I request a specific colour?
Where colour selection is available, this will be shown on the product page. For mystery items or products sold as assorted colours, colours are selected at random.
Will I receive duplicates if I order multiple mystery items?
We always try to provide variety where possible, but duplicates cannot be guaranteed against unless specifically stated in the product description.
Contact Us
If you can’t find the answer you’re looking for, please contact us at:
We’ll be happy to help!